Graduate Assistant — Technology Support & Customer Experience
Texas Tech University
2024 – 2026
Texas, USA
- ▶ Streamlined enterprise software deployment workflows using KACE across 300+ university-managed systems, reducing setup time by 70%.
- ▶ Diagnosed and resolved 500+ hardware, software, and system issues while improving troubleshooting efficiency and reducing recurring support problems.
- ▶ Supported remote administration, device configuration, root-cause analysis, and high-volume technical support for students, faculty, and staff.